We are committed to make our shipping/delivery process as quick, safe and pleasant as possible, because we know how important it is for your goods to arrive on time and in perfect condition. We use competitive regional and international courier delivery services to ensure your items arrive in the quickest and safest way possible.

Cancellation
To cancel your order, please follow the steps below:

  • Go to ‘My Account > My Orders’ and cancel your order. Please note that the order can only be cancelled if the status is “Processing”. Any order with “Processed” status cannot be cancelled.
  • If your order is processed and not shipped, please contact our Customer Service Team at +971 52 727 6160 or email us at sales@zayoshe.com to cancel your order
  • All cancellation requests should be raised within 7 days of purchase

Return
To return your order, please follow the steps below:

  • All return requests should be raised within 7 days of delivery
  • No items on sale or offer can be returned unless the customer has received the wrong or damaged or received the item late
  • Please note that we do not accept returns if the product’s seal or package has been used or tampered with
  • For Credit Card purchases, you can raise a return request at sales@zayoshe.com and your amount will refunded back to your account within 8-10 business days
  • Please note that for International Orders, custom charges need to be paid by the customer
  • IMPORTANT: For International Orders, incase the items are sent by Zayoshe but failed to be received by the customer for any reason outside the control of Zayoshe, the customer will be liable to pay the Shipment as well as the Return Shipment amount. The remaining amount will be refunded upto 80% if the items are returned back to Zayoshe.

Returns Process For Registered/Guest Users with U.A.E
To raise a return request please follow steps below:

  • Contact our Customer Service Team via email at sales@zayoshe.com
  • Make sure you’ve your original receipt and confirmation email
  • Once confirmed by our customer service team, you will get a call from our courier partners
  • If you request a pickup service for the items to be returned or exchanged, a charge of 20 AED will be applied.
  • Please note that we do not accept returns if the product’s seal or package has not been used or tampered with
  • We do not accept returns of items unless you’ve received a damaged/wrong item
  • All return requests should be raised within 7 days of delivery

Disclaimer:

  • The customer will bear the costs of the courier for returning the products
  • Please submit your original invoice at the time of collection
  • We will not accept any returns if the original packaging has been tampered or opened
  • All items that don’t comply with our return policy will be held at our facilities
  • It is the customer’s responsibility to raise a return request and organize a collection by a courier company or advice us if they would like our courier to pick it up
  • Please note that Zayoshe has the right to refuse any return requests that don’t comply with our returns policies and terms & conditions

Refund
Reimbursements are withheld until the products are received back into our warehouse. Therefore, we encourage you to process a return request within 7 days of delivery.

  • Credit Card Orders
    Once we’ve conducted a thorough quality check, we will issue a refund. Please note that the refund takes 10-14 business days to reflect into your statement.

  • Cash On Delivery Orders
    Once we’re done with a thorough quality check at our side, you will receive an immediate refund. Any fee such as free delivery or cash on delivery fee will be deducted from the refund.

  • Exchange
    Unfortunately, we don’t offer an exchange service..

Note: We cannot always guarantee stock availability, we will confirm the stock availability once the order is placed and depending on availability, the order may be edited/dispatched.